Return and Refund Policy
Return & Refund Policy
Effective Date: August 2026
At Hurrtale, owned and operated by Mooncrestseven, we are committed to providing a transparent and reliable shopping experience. This Return & Refund Policy explains the conditions under which returns, refunds, replacements, and cancellations are processed for purchases made through our website.
By placing an order on our website, you agree to the terms of this policy.
1. Return Eligibility
A product may be eligible for return if all of the following conditions are met:
A return request is submitted within 7 calendar days of the delivery date.
The product is unused, unworn, and in its original condition.
All original packaging, labels, tags, accessories, and free items (if any) are included.
The product received is damaged, defective, incorrect, or materially different from the product ordered.
The product is not listed as a non-returnable item.
All return requests are subject to review and approval by our Customer Support Team.
2. Non-Returnable Products
Returns cannot be accepted for:
Products that have been used, worn, damaged after delivery, or altered by the customer.
Products returned without their original packaging, tags, or accessories.
Products specifically marked as Non-Returnable on the product page.
Customized or personalized products.
Opened hygiene-sensitive or personal-use products where a return is not appropriate for health and safety reasons.
Products that are damaged due to improper handling, storage, or use after delivery.
3. How to Request a Return
To request a return:
Contact our Customer Support Team within 7 calendar days of delivery.
Provide the following details:
Order Number
Product Name
Reason for Return
Photos or videos of the product, packaging, or issue, where applicable
Our team will review the request and provide further instructions if the return is approved.
Customer Support
Email: help@hurrtale.com
Phone: +91 9616249003
4. Return Pickup & Shipping
For approved returns involving damaged, defective, or incorrect products, Hurrtale may arrange a pickup or provide return instructions, depending on service availability.
For other approved returns, any applicable return shipping arrangements or charges will be communicated to the customer during the return process.
5. Refund Process
Once the returned product is received and inspected:
If the return is approved, the refund will be initiated.
Refunds are generally initiated within 7 business days after successful inspection and approval.
The refund will be processed to the original payment method used for the purchase.
The time taken for the refund amount to reflect in the customer's account depends on the respective bank or payment provider.
Typical processing times may vary depending on the payment method and financial institution.
Shipping charges, if any, are generally non-refundable unless the return is due to an error on our part.
Typical processing times:
- UPI: 2–5 business days
- Debit/Credit Card: 5–7 business days
- Net Banking: 3–7 business days
- Wallet (where applicable): 2–5 business days
Shipping charges, if any, are generally non-refundable unless the return is due to an error on our part.
6. Replacement Policy
Where applicable and subject to product availability, damaged, defective, or incorrect products may be replaced instead of refunded.
If a replacement is unavailable, an eligible refund will be processed in accordance with this policy.
7. Order Cancellation
Customers may request cancellation before the order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order will be governed by this Return & Refund Policy.
Hurrtale may also cancel an order due to:
Product unavailability
Payment verification issues
Pricing or listing errors
Non-serviceable delivery locations
Suspected fraudulent activity
Any circumstance that prevents successful order fulfilment
Where payment has already been received for an eligible cancelled order, the applicable refund will be processed to the original payment method.
8. Customer Protection
We aim to provide transparent order processing and customer communication.
If an order cannot be fulfilled due to inventory availability, courier limitations, payment verification, or a non-serviceable delivery location, customers will be informed as soon as reasonably possible.
Any eligible payment received for such orders will be refunded in accordance with this policy.
9. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us promptly with supporting photographs.
After verification, we may offer:
- Replacement
- Return approval
- Refund
The resolution provided will depend on the nature of the issue and product availability.
10. Refund Status
Customers may contact our Customer Support Team to check the status of an approved refund by providing the relevant order details.
11. Limitation of Liability
Refund processing times may vary depending on banks, card issuers, payment gateways, or other third-party financial institutions.
Hurrtale is not responsible for delays caused by external financial institutions after a refund has been successfully initiated from our end.
12. Changes to this Policy
We may update this Return & Refund Policy from time to time.
The latest version will always be available on this page and will become effective from the date of publication.
Contact Information
Business Name: Mooncrestseven
Brand: Hurrtale
Registered Office
3/101 Vikas Nagar Lucknow
Uttar Pradesh – 226022
GSTIN: 09CJZPM164751ZX
Udyam Registration No.: UDYAM-UP-50-0291142
Customer Support
Email: help@hurrtale.com
Phone: +91 9616249003
Business Hours: Monday – Sunday | 10:00 AM – 7:00 PM IST